IT Technical Specialist £40,000 - £45,000 per annum Pembridge, HR6 9LA
Posted 3 weeks ago | Ref: KE2702ITTSPEM

Kingspan has an opportunity for an IT Technical Specialist to join the team based in  Pembridge, Herefordshire. You will work on a full time, permanent basis and be paid a salary of  £40,000 - £45,000 per annum (depending on experience).

Kingspan Insulation is a market leading manufacturer of premium and high performance rigid insulation products and insulated systems for building fabric and building services applications.  Manufacturing excellence, first class customer service and unrivalled expertise in meeting the needs of the market are just some of the many strengths that Kingspan Insulation offers.

We are looking to recruit an IT Technical Specialist to support Kingspan Insulations infrastructure.  To monitor the health of servers and services within the estate and rectify any issues that occurs in a proactive manner and maintain the divisions infrastructure uptime. In addition to this you will work on various major IT projects and to proactively improve the technical environment and the service we deliver to the business.  This is a divisional role based at our head office in Pembridge, Herefordshire.  You must be prepared to travel to remote sites world-wide as the need arises. 

What you will be doing as our IT Technical Specialist:

As the IT Technical Specialist, you will assist in the development and mentoring of more junior members of staff.  You will provide an effective interface between the service desk and service providers supplying all necessary diagnostic information. You will assist in maintaining the IT knowledgebase, through clear and accurate documentation of systems and related business procedures.

You will resolve requests, incidents, problems and major incidents assigned to your team within service level agreements whilst working with the Technical Services Manager,  to plan, schedule and monitor work activities of the team in order to meet business needs.

In this role you will propose, discuss and evaluate potential solutions with the technical services manager and implement agreed modifications or workarounds as directed.  Perform on-site hardware and software root cause fixes and where necessary work rounds across multiple sites.  You will work towards service improvements.

You will be required to provide support outside of normal working hours either as part of a rota or on an ad hoc basis to meet business requirements.

What we’re looking for our in IT Technical Specialist:

You will have previous technical experience working as a Level 3 engineer in an enterprise environment. Your experience, skills and qualifications will include at least 70% of the following core skills:

- Experience of working in an enterprise environment
- Advanced knowledge of VMware vSphere
- Advanced knowledge of key infrastructure platforms and tools: Active Directory, Citrix, VDI, Microsoft Server 2012/2016, Office 365 & Exchange Online
- Strong working knowledge of System Centre 2012 including Operations and  Configuration Manager including OS deployment of Windows 10
- Experience in application discovery and application packaging
- Strong understanding of WAN, Cisco LAN and WLAN networking concepts including: TCP/IP, DHCP, WINS, DNS

If you feel you that are the right candidate for the role as our IT Technical Specialist then please click ‘apply’ now!

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