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Shire Hotels operate a collection of first-class 4 star hotels in key locations across the UK.  Renowned for their attention to detail, each hotel has an individual character and style, but all six are united in their relaxed professional approach to service and hospitality. In addition to stylish guest rooms and suites, the hotels offer contemporary meeting facilities, an extensive spa with treatments and fantastic dining options. 

We have an opportunity for a Leisure Club Manager within our North Lakes Hotel and Spa in Penrith.  Reporting into the Hotel General Manager you will be responsible for generating and implementing Sales & Marketing activity, ensuring consistent growth of membership base, maintained by strong retention initiatives.

Penrith – Commutable from Keswick, Carlisle, Windermere, Kendal, West Cumbria  and Appleby-In-Westmorland

Key responsibilities

• Generating and implementing Sales & Marketing activity, to ensure that membership enquiries are maximised.
• Ensuring levels of customer service and operational standards set out buy the Group Spa Director and General Manager are delivered to a high standard to aid member and guest retention.
• To recommend to the Spa Treatment Manager any activity or opportunities which will support Spa Treatments with local business opportunities, Spa breaks, external room rental agreements and 3rd Party Websites.
• Driving  financial performance of the Spa, ensuring that finance and control procedures are implemented to deliver, sales targets, COS & wage percentages, overheads and departmental profit.
• Working closely with the General Manager to ensure all staff are trained and developed to brand standard
• To ensure that activity relating to Spa is communicated to a high level throughout the department, hotel and at Group level when necessary.
• To deliver the Hotel Product Plan and SOPs in or to deliver the required audit and AA results.
• To monitor and report maintenance issues
• Offer suggestions to Spa Director & General Manager to aid in the development of facilities and services

The successful candidate will be a strong communicator, comfortable dealing with people across all levels of the business up to and including director level.  An accomplished commercial manager you will be used to setting and achieving a range of KPI’s and will lead, motivate and inspire your team to achieve the highest possible standards of customer service.  Responsible for membership and retention levels you will ensure positive results with an effective marketing strategy.  Leisure club sector management experience is essential, as is a positive and proactive managerial style. 

You will currently be a Leisure Club Manager, Spa Manager, Leisure & Gymnasium Manager, Leisure Centre Manager, Country Club Manager or Fitness Manager.

If you want to work for a dynamic and forward thinking company then Apply now and make your next career move.